Delivery

Free UK Mainland shipping on all orders.

If the products are available in stock, packages are dispatched the same day after receipt of payment and are shipped via DPD, Interlink express or Royal mail on an 3-5 working day service with tracking facilities. A Signature WILL be required once the parcel is delivered.

Faster shipping services may be available from £3.95 for a next day express service.

International orders are subject to various shipping charges, depending on the country receiving the parcel. Please contact us for prices.

Guide Prices

*** Sample 30kg volumetric weight ***

DPD Europe by road (7-14 days) UP TO 30kg

Europe (EU) £19.95 per parcel

Europe (NON-EU) £49.95 per parcel


DPD Air Express REST OF THE WORLD UP TO 30kg

USA – (US States, Mexico and Canada) £28-£190.00 per parcel

Oceana – (Australia, New Zealand) £30-£170.00 per parcel

Asia – (China, Hong Kong, India, Japan) £40-£180.00 per parcel

Middle East – (Qatar, Saudi Arabia, United Arab Emirates) £40-£180.00 per parcel

Worldwide Air Express
Please refer to our tariff for clarification of zones and destinations



Boxes are amply sized and your items are well-protected, special care is taken to protect fragile objects.

Returns Policy

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of purchase of the product;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

(e) faulty items may have to be sent back to the manufacturer under warranty, this can take up to one month for an answer, if deemed faulty the item will be replaced or refunded, if deemed not faulty then you will not be refunded and the item will not be exchanged. You can pay carriage charges to have your item returned to you or it will be destroyed.

 

(3) Returns procedure

In order to take advantage of your rights under this returns policy, you must:

- Provide valid proof of purchase

- Ensure that any issues, such as initially faulty, damaged or incorrect goods we must be notified within 7 days of receipt.

- All items must be pre approved before return. Contact us via phone or e-mail before returning to receive approval. When contacting us please state your invoice number and the part number, which is damaged/faulty.

Products returned under this policy must be sent by recorded delivery to:

iTec Tuning Ltd

 76 Green Lanes
 N16 9EJ
 London
 UK

You will be responsible for paying postage costs associated with returns under this policy.

 

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Oils, additives and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

(b) Electrical items removed from their packaging;

(c) any product made to your specification;

(d) any product made to order;

(e) gift vouchers.

 

(5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

 

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.